Below please find answers to the most frequently asked questions.

Shipping

EASY ANSWER: 4-7 business days or 2-4 Days (depending on what you selected at checkout)

MORE DETAILS: When you place your order you will receive a confirmation email. Once your order has been processed and shipped out, you will received a second email with tracking information. It can take 1-2 days for your order to process and all shipping estimates are from the date your package ships.

We work as fast as we can to get your order out the door! Orders are not processed or shipped on weekends.

Digital journals are emailed immediately following your purchase. Check your email for instructions on how to access.

Does your tracking number show "DELIVERED" but you haven't received it?

BEFORE reaching out to support, please do the following:

1) Please wait 48 hours - sometimes tracking is not entirely accurate.

2) Confirm that you provided the correct shipping information (this happens A LOT - missing apartment numbers, street addresses, etc)

3) Check with neighbors, common areas, package rooms, management offices, etc (99% of the time it is simply misplaced)

** please note that shipments to Canada usually take longer than 4-7 days due to customs and international processing.

We cannot edit shipping addresses once you've placed your order. If you email within 30 minutes Monday through Friday during business hours, your order might be able to be edited (i.e address changed). If it's later than that, your order likely will have already been processed and shipped from our warehouse. We're very quick in getting orders out and once they've left our warehouse, we can't adjust the order. Thank you for understanding.

Please, please, please do your best to provide accurate shipping information when you place your order. If you provide the incorrect shipping address and it's already left our warehouses, there is unfortunately nothing we can do.

Note: once you checkout, we cannot retroactively apply discount codes, free shipping, etc. so please be sure to use before you checkout.

Anywhere in the world :) Be sure to enter your correct address and information and checkout will select the correct shipping for you.

We welcome any unused and undamaged merchandize to be returned within 30 days. You will receive a full refund for the original price of the item + the shipping you originally paid. We do not supply pre-paid shipping labels. Please reach out to support for address and instructions. (please note we do not accept returns for digital journals as those are instant downloads).

The journals

Most journals are either too prompted or too broad. That can create a frustrating journal experience where you feel pressured to have daily break throughs OR you feel overwhelmed by having to do too much.

These 60 journals are designed to be the perfect mix of prompted and unprompted journaling. It only takes ~10 minutes per day and a lot intention went into crafting the most powerful questions for you to answer.

The digital journals are designed to help you find what you're looking for in 2 hours or less.

The New Mindset Journal is designed to be completed over the course of 60 days and is broadly focused on self awareness - helping you to discover truths across all aspects of your life.

UNBOTHERED is also designed to be completed over the course of 60 days and is focused on calming your anxious thoughts and overthinking. It empowers you to face your insecurities and use them to find your mental "happy place" - a place of peace.

Single is Your Superpower can be completed in only a couple of days and is focused specifically on your dating life and relationships.

CLOSURE is completely digital and is designed to help you become totally at peace with your past, your ex and any relationship that drained you (in 2 hours).

CLARITY is completely digital and is designed to help you simplify your dating life by answering the question "is it a YES or a NO?" (in 2 hours).

CLOSURE and CLARITY are digital journals meaning each can be completed on your phone.

Each is designed to be completed in 2 hours and consists of 19 chapters of perspective followed by prompts and exercises. Prompts are designed to be answered by handwriting on paper.

There's no right order :) You can absolutely complete them all at once or you can simply prioritize what you need most in the moment:

New Mindset for overall life clarity and purpose.

Unbothered for calming anxious thoughts and overthinking

Single is Your Superpower for embracing being single.

Closure for creating inner peace around your past ex or relationship.

Clarity for answering the question "is it a yes or no" in your dating life.

Therapy...

We've teamed up with Betterhelp to help you start living a happier life today through affordable online therapy.

Betterhelp matches you with your own licensed professional therapist and you can talk with them anytime via chat, video or phone so you won’t ever have to sit in an uncomfortable waiting room.

We highly recommend online therapy if you're looking to improve the quality of your life in any way - Betterhelp has therapists who specialize in everything from stress, anxiety and relationships to issues like depression, trauma and more. If it’s on your mind, they can help you find clarity.

Use this link and get 10% off your first month with Betterhelp.

*As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

How do I get in touch with support?

Have you read the above? Have you checked your tracking information email for updates? Have you double checked that you provided the correct shipping address?

Still need help?

Please read ALL of the above BEFORE reaching out :) It saves everyone time. Thank you!

Please make sure your email has a subject (otherwise it won't be received) AND include your order number.

Email support@newmindsetwhodis.com