EASY ANSWER: 4-7 business days or 2-4 Days (depending on what you selected at checkout)
MORE DETAILS: When you place your order you will receive a confirmation email. Once your order has been processed and shipped out, you will received a second email with tracking information. It can take 1-2 days for your order to process and all shipping estimates are from the date your package ships.
We work as fast as we can to get your order out the door! Orders are not processed or shipped on weekends.
Digital journals are emailed immediately following your purchase. Check your email for instructions on how to access.
Does your tracking number show "DELIVERED" but you haven't received it?
BEFORE reaching out to support, please do the following:
1) Please wait 24 hours - sometimes tracking is not entirely accurate.
2) Confirm that you provided the correct shipping information (this happens A LOT - missing apartment numbers, street addresses, etc)
3) Check with neighbors, common areas, package rooms, management offices, etc (99% of the time it is simply misplaced)
** please note that shipments to Canada usually take longer than 4-7 days due to customs and international processing.
We cannot edit shipping addresses once you've placed your order.
If you email within 30 minutes Monday through Friday during business hours, your order might be able to be edited (i.e address changed).
If it's later than that, your order likely will have already been processed and shipped from our warehouse. We're very quick in getting orders out and once they've left our warehouse, we can't adjust the order. Thank you for understanding.
Please, please, please do your best to provide accurate shipping information when you place your order. If you provide the incorrect shipping address and it's already left our warehouses, there is unfortunately nothing we can do.
Note: once you checkout, we cannot retroactively apply discount codes, free shipping, etc. so please be sure to use before you checkout.
Anywhere in the world :)
Be sure to enter your correct address and information and checkout will select the correct shipping for you.
We welcome any unused and undamaged merchandize to be returned within 30 days.
You will receive a full refund for the original price of the item + the shipping you originally paid. We do not supply pre-paid shipping labels.
Please reach out to support for address and instructions. (Please note we do not accept returns for digital journals as those are instant downloads).