Below please find answers to the most frequently asked questions.

Shipping

EASY ANSWER: 4-7 business days or 2-4 Days (depending on what you selected at checkout)

MORE DETAILS: When you place your order you will receive a confirmation email. Once your order has been processed and shipped out, you will received a second email with tracking information. It can take 1-2 days for your order to process and all shipping estimates are from the date your package ships.

We work as fast as we can to get your order out the door! Orders are not processed or shipped on weekends.

If you email within 1 hour Monday through Friday during business hours, your order might be able to be edited (i.e address changed). If it's later than that, we will try our best but it likely will have already been processed and shipped from our warehouse. We're very quick in getting orders out :) and once they've left our warehouse, we can't adjust the order. Thank you for understanding.

Please, please, please do your best to provide accurate shipping information when you place your order. If you provide the incorrect shipping address and it's already left our warehouses, there is unfortunately nothing we can do.

Note: once you checkout, we cannot retroactively apply discount codes, free shipping, etc. so please be sure to use before you checkout.

1) confirmation of your purchase

2) confirmation of shipping - this includes your package tracking information

3) delivery confirmation.

Please make sure your email is correct or you won't receive these updates :)

Does your tracking number show "DELIVERED" but you haven't received it?

BEFORE reaching out to support, please do the following:

1) Please wait 48 hours - sometimes tracking is not entirely accurate.

2) Confirm that you provided the correct shipping information (this happens A LOT - missing apartment numbers, street addresses, etc)

3) Check with neighbors, common areas, package rooms, management offices, etc (99% of the time it is simply misplaced)

** please note that shipments to Canada usually take longer than 4-7 days due to customs and international processing.

Anywhere in the world :) Be sure to enter your correct address and information and checkout will select the correct shipping for you.

We welcome any unused and undamaged merchandize to be returned within 30 days. You will receive a full refund for the original price of the item + the shipping you originally paid. Please reach out to support for address and instructions.

The journals

Most journals are either too prompted or too broad. That can create a frustrating journal experience where you feel pressured to have daily break throughs OR you feel overwhelmed by having to do too much.

My journals are designed to be the perfect mix of prompted and unprompted journaling. It only takes ~10 minutes per day and a lot intention went into crafting the most powerful questions for you to answer.

The New Mindset Journal is designed to be completed over the course of 60 days and is broadly focused on self awareness - helping you to discover truths across all aspects of your life.

Single is Your Superpower can be competed in only a couple of days and is focused specifically on your dating life and relationships.

UNBOTHERED is also designed to be completed over the course of 60 days and is focused on calming your anxious thoughts and overthinking. It empowers you to face your insecurities and use them to find your mental "happy place" - a place of peace.

The candles

Unbothered Candles are specifically designed to create an uplifitng emotional response. This is accomplished through the engineering of specific ingredient combinations AND the inclusion of corresponding guided meditations.

Each candle includes a QR code to reveal a short "guided mindfulness" session that is specifically paired to the scent.

Each candle comes with a "guided meditation" that pairs specifically with the scent of the candle - both its ingredients and its intended emotional effect.

The meditations are more upbeat than the average meditation. They are designed to be "guided mindfulness" and will leave you feeling energized and at peace.

Each scent is designed to inspire a specific emotion. The corresponding guided meditation aids in leading you to a place of self love where you will tangibly feel your chosen emotion.

Unbothered: relaxed, zen, at peace, meditative

Worthycalm, confident, centered

Hopefulcomfortable, eager, cheerful

Grateful: thankful, soothed, reassured

Self-mademotivated, energized, excited and upbeat

Please read the warning and safety label found on the bottom of your candle.

- Always burn candles within sight.

- Never burn candles near flammable items

- Keep candles away from children and pets.

- Trim wick to 1/4″ before lighting. 

- Keep the candle free of any foreign materials including matches and wick trimmings.

- Only burn the candle on a level, fire-resistant surface.

- Do not burn the candle for more than four hours at a time and stop use when only 1/4″ of wax remains.

How do I get in touch with support?

Have you read the above? Have you checked your tracking information email for updates? Have you double checked that you provided the correct shipping address?

Still need help?

Please read ALL of the above BEFORE reaching out :) It saves everyone time. Thank you!

Please make sure your email has a subject (otherwise it won't be received) AND include your order number.

Email support@newmindsetwhodis.com